Terms of Service

Welcome to Pho Dalat

Welcome to Pho Dalat ("we," "us," "our"). By using our website, making reservations, or visiting our restaurant, you agree to the following Terms of Service. Please review them carefully.

Reservations and Dining

We strive to provide excellent dining experiences for all our guests:

Reservations

• We recommend calling ahead to ensure table availability
• Reservations are held for 15 minutes past the scheduled time
• Large parties (6+ people) may require advance notice

Cancellations

Cancellations must be made at least 2 hours in advance for parties of 6 or more. Late arrivals may result in reduced seating time or rescheduling to accommodate other guests.

Pricing and Payments

Service prices are subject to change without prior notice. Full payment is required at the time of service.

Accepted Payment Methods

• Cash
• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• Valid gift cards
• Mobile payments (Apple Pay, Google Pay)

Gratuity

Gratuity is not included in menu prices but is greatly appreciated for excellent service. A 18% gratuity may be added to parties of 6 or more.

Gift Cards and Promotions

Gift cards are available for purchase and make great gifts for Vietnamese food lovers.

Gift Card Terms

• Gift cards are non-refundable and cannot be redeemed for cash
• Gift cards do not expire
• Lost or stolen gift cards cannot be replaced

Promotions and Specials

Promotions may not be combined unless explicitly stated. Special offers are subject to availability and may be discontinued at any time.

Health and Safety

Your health and safety are our top priorities.

Our Commitment

• We follow strict food safety and sanitation protocols
• All staff are trained in food safety procedures
• We maintain clean dining areas and restrooms
• Fresh ingredients are used daily

Allergen Information

Our menu items may contain common allergens including peanuts, tree nuts, shellfish, fish, eggs, dairy, soy, and wheat. Please inform your server of any allergies.

Customer Satisfaction Policy

Your satisfaction is important to us. If you are not satisfied with your dining experience, please speak with a manager immediately so we can address your concerns.

Our Promise

• We will do our best to resolve any issues during your visit
• Feedback helps us improve our service
• Management reserves the right to make adjustments on a case-by-case basis

Liability and Responsibility

Pho Dalat is committed to providing a safe dining environment, but guests also have responsibilities:

Restaurant Liability

• We are not responsible for allergic reactions when allergens have been disclosed
• We are not liable for lost, stolen, or damaged personal belongings
• Guests dine at their own risk regarding food temperatures and preferences

Guest Responsibility

• Communicate allergies and dietary restrictions clearly
• Supervise children and ensure they remain seated
• Treat staff and other guests with respect

SMS/Text Messaging Terms

By opting in to our SMS/Text Messaging services, you agree to receive automated reminders, updates, and promotional content.

What You'll Receive

• Reservation confirmations and reminders
• Special offers and promotions
• Restaurant updates and announcements
• Seasonal menu notifications

Changes to Terms

We may update these Terms of Service at any time to reflect changes in our operations or legal requirements. Continued use of our services implies acceptance of the revised terms.

Significant changes will be communicated through our website or other appropriate channels when possible.